This e-mail correspondence occured today:
"From: Jan X <
service@shapeways.com>
To: rjaypetersXXXXXXXXX
Sent: Thursday, September 1, 2011 10:02 AM
Subject: QA - Your Shapeways Order No. 60881
Dear Robert,
I have your order here in QA and I'm emailing you regarding the "Atomic_Fusion_Wibblefall" in white, strong & flexible polished. A problem occurred during the polishing process, the tumble stones we use during that process got within the model and are now all stuck within. So the whole model is filled with these stones, as you can see in the picture. The wholes in your model are just big enough to enter your model, but now that they are with so many we can't get them out. I actually tried, but this made that the model got slightly damaged as you can see in the other attachment. I am emailing to come upon a workable solution with you. Unfortunately printing and polishing the model again will result in the same problem. So could you let me know if you want to receive this model with a discount? Should you not want to receive this model then I will try to provide you with another solution. Could you let me know what you prefer.
By the way since you managed to place an order I'm assuming everything worked out with your account. Is that assumption correct?
Please accept our apologies for any inconvenience that may have been caused by this.
Best regards,
-- Jan X

Customer Service Agent
www.shapeways.com"
My response:
Dear Jan,
Please send me the Wibblefall with an appropriate discount. The polishing stones add to the storey of the piece. I'm just delighted you aren't going to charge me for the polishing stones!*
And now you can tell you customers to make holes bigger than a certain size or smaller than a certain size, but nowhere in between! I should be compensated for providing you with this discovery (really kidding, now). Or you could use different size stones based on hole size, just a thought.
Regarding my account: Everything seems to have worked fine. I received my other Wibblefall a few days ago and I'm very pleased with it. You guys do good work. I will have further orders for you soon.
Best Regards,
Robert
*Oops, maybe I shouldn't have said that.
"Aqaba! By Land!" T. E. Lawrence
R. Peters